To track your package, use the link provided in the email from PostNord, DPD, or GLS. This link will direct you to the courier's website, where you can check the current location of your shipment. Alternatively, you can enter the tracking number on the website of the courier handling your package in your country.

If no tracking information is available, please contact our customer service, and we will assist you further.

Tracked delivery is a cheaper alternative to normal delivery, but the package weight cannot exceed 2kg. Tracked delivery will deliver straight to your house, if not home at the time of delivery it usually will reschedule for a new delivery time or be delivered to a post office near you.

The delivery service will provide you with further details on where to collect your package. You can also track your shipment by entering the tracking number from your email into the website of the postal service handling your delivery. They will have the most up-to-date information on the status and location of your parcel.

Tracked delivery offers a more cost-effective alternative to standard shipping for packages weighing up to 2kg. All shipping costs are displayed at checkout and may vary depending on your location.

If you are unable to locate your order confirmation, please check your email's spam folder, as it may have been filtered there. If you still cannot find it, feel free to contact us via live support or email us at customerservice@europesnus.com for further assistance.

Delivery times typically range from 4 to 7 business days for North America and 3 to 5 business days within Europe. Please note that business days do not include weekends. While we strive to ensure timely deliveries, unforeseen delays may occur. If you have any questions or require further assistance, please contact us at customerservice@europesnus.com.

We only send packages Monday through Friday from 8 am to 2:00pm. Orders made over the weekend will be processed on Mondays.

You will usually be contacted if an export document is required. All necessary information will be provided in the email or message from the toll or customs. In some cases, we can send you an invoice that you can forward to them. Delivery time might be extended when this happens. 

Sometimes it can speed up the process if you contact your local post office yourself. We don't have the option of making direct contact with all the different countries.